How to correct a point balance with a negative transaction or deduct points from a contact’s account

Go to ‘CRM’ and select ‘Contacts’ from the dropdown menu.

Enter the name of the contact into the search bar and select them from the results.

Once on the contact profile, click on ‘Assign Loyalty Points’.

Select the shop to which this applies.

Enter the amount of points you would like to deduct, ensuring to place a minus ‘-’ sign in front.

Click ‘Create’ to complete the negative loyalty transaction.