You can manually create a digital gift card in our system to quickly resend or provide a replacement if a customer doesn’t receive their original gift card recipient email with the QR code. This ensures the recipient still gets their gift without delay and helps maintain a smooth customer experience. It’s also useful for on-the-spot gifting or correcting email entry or integration errors.
To create a gift card, navigate to 'Store'->‘Gift cards’ and select ‘Cards’ from the dropdown.
Click on ‘New gift card’ and choose how much money to place on the card, a recipient’s email address, a linked shop, and an ‘gift card recipient’ email to send.
Once you have done this, press ‘Create’.
After this, the giftcard will be generated in our system and the email will be sent to the recipient!