Before you start
A Leat account with access to the Business Dashboard.
A Lightspeed O-Series login with administrator rights. The user who authorises the connection must be allowed to apply discounts and change prices on orders, because Leat writes rewards onto the order on that user's behalf.
A Leat business profile for each Lightspeed site you want to connect. Create any missing ones first under Settings → Business profiles.
Install the integration
Sign in to the Business Dashboard, go to Apps → Integrations and open the Marketplace.
Find Lightspeed O-Series and click Install.
The Lightspeed login page opens. Sign in with your Lightspeed O-Series administrator account and approve the access request. You are sent back to the Business Dashboard.
Leat now fetches your company and its sites from Lightspeed. Link each Lightspeed site to a Leat business profile and save. This decides which location a sale and a redemption are recorded against. Orders from a site that is not linked are skipped, and rewards cannot be redeemed there.
Run the catalog sync once. This copies your products and categories into Leat so a reward can point at them. After this first sync, Leat keeps the catalog up to date automatically whenever you add, change or delete a product or category in Lightspeed.
Make sure the integration shows as Active.
That is the installation done. From now on, every completed order from a linked site is sent to Leat, and the Lightspeed POS can look up members and their rewards.
If Lightspeed adds a site later, open the integration in the Business Dashboard, refresh the sites and link the new one to a business profile.
Set up rewards
Installing the integration does not by itself tell the till what a reward is worth. A reward called "Free coffee" means nothing to the POS until you say which discount to give and on what. A reward without a discount is not shown at the till at all.
Set up the discount
In the Business Dashboard, go to Loyalty → Rewards and open the reward.
Open the Discount logic tab in the left sidebar. It only appears once a POS integration is connected and active.
Click Create discount, or Edit discount settings if the reward already has one.
Choose the Discount type and fill in the fields it shows. Amounts are entered in cents, so 1000 for €10.
For every type except the two entire-order types, choose under Applies to whether the discount targets Products or a Category, then select them. The list comes from the catalog sync.
Optionally set a Minimum order amount under Eligibility, and whether the reward can be combined with other discounts.
Click Save changes.
Discount types
Type | What it does at the till? |
Single item free | Makes one item free |
Single item percentage | Takes a percentage off one item |
Single item absolute | Takes a fixed amount off one item |
Single item fixed price | Sets one item to a fixed price |
Multiple items free | Makes several items free |
Multiple items percentage | Takes a percentage off several items |
Multiple items absolute | Takes a fixed amount off several items |
Multiple items fixed price | Sets several items to a fixed price |
Entire order percentage | Takes a percentage off the whole order |
Entire order absolute | Takes a fixed amount off the whole orde |
Good to know for Lightspeed O-Series
A single-item discount that targets exactly one product adds that product to the order when it is not on it yet, so a "free coffee" reward works even before the coffee is rung up. With more than one eligible product, the item has to be on the order first.
Multiple-item discounts only discount what is already on the order; they never add lines.
Each order line can carry one Leat discount, and the order as a whole can carry one entire-order discount. A second entire-order reward on the same order is refused.
If you run Lightspeed O-Series next to Lightspeed X-Series, Toast or me&u, they all read the same discount, so you fill it in once.
Set up vouchers
Vouchers work the same way as rewards, but the discount is set on the promotion the vouchers belong to, so you fill it in once per promotion rather than once per voucher.
Go to Loyalty → Promotions & Vouchers and open the promotion.
Open the Discount logic tab and click Create discount.
Choose the discount type, products or categories, and eligibility exactly as for a reward, then click Save changes.
Every active voucher from that promotion now shows at the till for the customer who holds it. When staff apply a voucher, it is reserved for that order and marked as used the moment the order is completed.
A promotion without a discount, like a reward without one, is never shown at the till.
Using it at the till
Identify the customer. Open the loyalty panel on the order in the Lightspeed POS and search for the customer. Staff can type a name or email address, or scan or type the customer's Leat loyalty code (from their card or wallet pass). Leat returns the matching member with their points balance.
Redeem a reward or voucher. With the member selected, the POS lists the vouchers they hold and the rewards they have enough points for. Tap one to apply it. Leat writes the discount onto the order straight away: the item's price changes, or an order-level discount appears, and the line is marked with the reward's name. If the discount cannot be given, the POS shows the reason, for example that the minimum order amount is not met.
Earn points. Points are given when the order is completed and paid. The order is matched to a Leat contact by the email address on the Lightspeed customer, so a customer without an email address on the order earns nothing. How many points an order earns is set in Leat under Loyalty → Earn rules, on the Orders card.
Returning customers. A Lightspeed customer marked as a loyalty member is created as a Leat contact automatically, and their Leat loyalty codes are added to the Lightspeed customer as tags so they can be found by scanning next time.
Gift cards. Staff can check a Leat gift card balance, pay an order with it, or top it up from the gift card option in the POS. Refunds of an order paid with a gift card put the amount back on the card.
Support and uninstalling
Something is not working? Check these first:
The integration is Active under Apps → Integrations → Lightspeed O-Series. If the connection to Lightspeed was lost, reconnect it from the same page.
Every site the POS uses is linked to a business profile.
The reward or promotion has a discount on its Discount logic tab, and the products or categories it points at exist in Lightspeed. Run the catalog sync again if one is missing.
The Lightspeed user who authorised the connection is allowed to apply discounts and change prices on orders.
For anything else, contact Leat support through the chat in the Business Dashboard, or visit the Leat Help Center.
Uninstalling. Open the integration under Apps → Integrations and click Uninstall. Leat stops receiving orders from Lightspeed and hands back its access. Your synced catalog, site links and redemption history are kept, so reinstalling later picks up where you left off.