Your integration between Lightspeed K-Series and Leat is no longer working as it should. This article outlines how you can solve issues that might arise in this integration.
Loyalty Button on Lightspeed K-Series POS is not working
There are a few different things you can check to see where it might be going wrong.
Make sure that the integration is currently active via your Business Dashboard
Go to Apps -> Integrations -> Installed
Click on the integration, if the integration hasn't been used for a while, you'll get a warning message and it will ask you to re-authorise. Follow the steps to re-authorise, then go back to your Lightspeed K-Series POS and check if the button is working.
Verify that the correct Webextension URL is currently being used.
Log-in to your Lightspeed K-Series backoffice. Using the menu on the left-hand of the screen navigate to Configuration -> Settings -> Web Extensions
You should see a Loyalty (or Leat) web-extension listed here, click on it.
You're going to double-check the URL to make sure it's correct.
To check this, go to your Leat Dashboard then Apps -> Integrations -> Installed -> Lightspeed K-Series. Once you've clicked on the integration, go to the Web extensions tab. Use the top URL (All-in-One - Web extension URL) and copy it into the web-extension in your Lightspeed back-office.
Also important is to make sure that the first checkbox is marked, and looks like it does in the image below.
The last step is to make sure you press Save. Then you can go to the Lightspeed K-series POS, and check that it is now working.
Claiming a reward, or a voucher, through Lightspeed K-Series POS is not working
The first thing to check is the settings within the reward itself.
Open your Leat Dashboard and navigate to the rewards. Loyalty -> Rewards and click on the reward that is not working as it should. Click on Advanced.
You should see three fields: Discount, Apply to and Items. If these fields are empty, that means that the POS does not know which items are linked or what kind of discount to give. Therefore it will not work. Follow the instructions within this article to set it up correctly.
Once you are finished, it should look similar to the above example. Essentially what this set-up means is: the free drink of choice is a 100% discounted reward that is applicable to those items that are listed.
If the reward is a sub-item please make sure you have created the special item as explained in the Integration Installation.
In the case that a voucher is not working.
Ensure that the correct redemption process is followed. Vouchers that offer a fixed € discount, or a % discount, need to be redeemed after items have been added to the bill. So that the calculation can take place how much should be discounted.
If you are following the correct redemption process, navigate to your Business Dashboard -> Loyalty -> Promotions & Vouchers
The transactions on Lightspeed-K series are not coming through into Leat?
Double-check with Lightspeed support if realtime notifications are active.
Log-in to your Lightspeed K-Series backoffice. Once logged in, click on the widget in the lower right corner and start a support chat. Ask their support to check if the Real Time notification for that location have been enabled.
If they have not been enabled, Lightspeed support will ask for a URL, which you can find in your Leat Business Dashboard.
Go to Apps -> Integrations -> Installed -> Lightspeed K-Series
Once you've clicked on the integration, you'll see this screen
Copy the Real Time Notifications URL from within your dashboard, and send it to Lightspeed. They will confirm once they have enabled the notifications. Go to your Lightspeed K-Series POS, and test a transaction, then check your Leat Dashboard: Loyalty -> Transactions and check if the most recent Lightspeed K transaction came through.
Double-check if the Integration is active by going to your Leat Dashboard -> Apps -> Integrations and selecting the Lightspeed K series. If it is inactive, push the reauthorise button and follow the steps.
Whenever we try to top-up a giftcard, we see a negative amount on the bill?
This likely has to do with the set-up of the Giftcard Item in Lightspeed.
Log-in to your Lightspeed K-Series backoffice. Once logged in, navigate to Menu Management -> Items and check if there is an Item called LEAT-PRODUCT-ITEM.
If that item does exists, open it and make sure that the price type is set to Manually-entered price.
If that item does not exist, create a new item.
As Item name, use: LEAT-PRODUCT-ITEM
For the the SKU: LEAT-PRODUCT-ITEMAnd the price type is: Manually-entered price
Once you're done, it should look like this:
