System emails are emails that are automatically triggered by the system when a specific action occurs. Unlike automated emails, system emails do not require any setup or scheduling.
Each system email type can only have one design configured.
Types of System Emails
Below are some of the key system emails and the events that trigger them:
System Email | Trigger |
Contacts Portal Login Email | Sent when a contact attempts to log in to the Contacts Portal. |
Gift Card Recipient Email | Sent to the recipient when a gift card is issued. |
Order Confirmation Email | Sent to the purchaser after buying a gift card or prepaid balance. |
Double Opt-In Confirmation Email | Sent when a contact needs to confirm their marketing subscription as part of a double opt-in process. |
Private Form Authentication Email | Sent to verify a customer’s email address when accessing private forms. |
All system emails can be found under:
Settings → System Emails
System emails are managed separately from automated emails and will not appear under the Automated Emails section.