Configuring Promotions & Rewards With the Toast Integration
To set up vouchers and rewards using the Toast integration, follow the steps below.
Step 1: Navigate to your Promotion
Click on Loyalty and then select Promotions & Vouchers or Rewards
Select the promotion you want to configure.
Once inside the promotion, click on Toast from the list of integrations on the left-hand side.
Step 2: Configure Voucher or Reward Options
Once you open the Toast configuration, you will find the following configuration options:
Below is an explanation of each option:
Title
Enter a clear and descriptive name for your promotion.
Examples:
“$10 Off Your Order”
“10% Off Total Bill”
Discount Type
Choose the type of discount:
Percentage → For percentage-based discounts (e.g., 10%)
Amount → For fixed-value discounts (e.g., $10)
Discount Amount
Enter the value of the discount.
Examples:
Enter 10 for 10%
Enter 10 for $10 off
Maximum Discount
Set a cap on how much discount can be applied.
Example:
If the promotion is 20% off with a maximum discount of $15, the discount will not exceed $15, even if the calculated value is higher.
Minimum Spend
Define the minimum order value required to use the promotion.
Example:
A minimum spend of $30 means the promotion only applies to orders of $30 or more.
Type
Select how the discount should be applied:
Total Bill → Applies the discount to the entire order
Item → Applies the discount to a specific item
You must select the item from the menu
Choose an Item Picking Priority:
First eligible item found → Applies to the first matching item in the order
Least expensive item → Applies to the cheapest eligible item
Most expensive item → Applies to the highest-priced eligible item
Category → Applies the discount to a selected category
Choose the category from the dropdown menu
Redemption on the the Toast POS
It is important to keep in mind that the right criteria have to be met, for the reward to become visible on the POS. A customer needs to have the right amount of points, or have received the voucher.
It is also important to keep in mind that if I create a Free Coffee reward, or voucher, it can only be redeemed if a linked item is present in their order. If you order a lemonade, your Free Coffee reward will not be available.